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Glossary & Dictionary

Project Management  Dictionary

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Keyword  
Quality
The extent to which the final deliverable conforms to the customer requirements.
Quality Assurance
A structured review of the project by an external resource, to determine the overall project performance (e.g. against schedule and budget) and conformance (i.e. to the management processes specified for the project).
Quality Assurance (QA)
Making sure standards and procedures are effective and that they are complied with. Note, in some organizations QA is used to refer to the quality control function.
Quality Control
The internal monitoring and control of project deliverables, to ensure that they meet the quality targets set for the project.
Quality Control (QC)
Making sure deliverables comply with acceptance criteria. Includes testing and reviews.
Quality Management
The process by which the quality of the deliverables and management processes is assured and controlled on a project.
Quality Planning
The process of identifying and scheduling Quality Assurance and Quality Control activities to improve the level of quality within a project.
Quality Review
A structured independent review of the project, to determine the overall project performance (e.g. against schedule and budget) and the project conformance (i.e. to the management processes specified for the project).
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