|
In their 1987 article "The changing value of communications technology" Michael Hammer and Glenn Mangurian presented the Impact/Value framework that can be used to think about the value of Information Technology.
As for Time, in particular time compression is important
As for Distance, in particular overcoming geographical limitations are significant
As for Relationships, sometimes organizational relationships can be redefined.
- Efficiency is Doing the “thing” right, for example increased productivity.
- Effectiveness is Doing the “right” thing, for example better management.
- Innovation is Doing “new” things, for example improved products and services.
Alternatively, the benefits of Information Technology can be categorized as:
A. Strategic Benefits
A1. Competitive Advantage
A2. Alignment
A3. Customer Relations
B. Informational Benefits
B1. Information access
B2. Information quality
B3. Information flexibility
C. Transactional Benefits
C1. Communications Efficiency
C2. Systems Development Efficiency
C3. Business Efficiency
|